The New World Ahead…

…Meeting the Challenge with Strategic Learning

Monica Walters (Mastercard)

Educate the entire workforce on a new company landscape due to converting Mastercard from a private to publicly held company.

Key Point:
Mastercard was going public and the entire company culture and landscape was about to change. Every employee (5,000 of them) needed to be educated on what the new company looked like, what was the new financial model, and how they each contributed to the bottom line. They had several large sessions with table coaches that did group discussions and activities based around a “Map” motif. They made maps that illustrated complext concepts like financial revenue streams and dicussed where everything came and went. Then, when quarterly financial results started to be released, groups would post the numbers on these same maps and have discussions on the performance. This helped tie the training to real world work efforts and drive home the new culture.

Speaker Comments:
Very good. She worked on the project. She had a lot of enthusiasm for the topic.

Training Tips from Tinseltown…

…How Hollywood Can Save the Training Industry

Speaker:  Andy Janning (FORUM Credit Union) Topic:  How to add more energy, excitement, and interest to your training by following the lessons of four “trainers” from the silver screen.

Key Point: Raise the perceived importance of training by connecting to the students. He Paralleled examples of four trainers from Hollywood Blockbusters: The Matrix, The Karate Kid, Star Wars The Empire Strikes Back, and Dirty Dancing. He showed how these four trainers managed to do the following:

  • Demonstrate their mastry of the task
  • Make the student “prove” that they had mastered the task
  • Held the students accountable for mastry of the the task
  • Made completion of the tasks “mandatory”
  • Made the training about the student, not the instructor
  • Put themselves in the students “hands” not shoes
  • Cared about the students and their success
  • Took the time to help the hard-to-reach students

About the four teachers: Morepheus- Awesome, demanding, good modeling of tasks. Mr. Miagi- Patient, taught without the student knowing they were learning, Grilled a mean burger (oops, that was Arnold from Happy Days). Yoda- Met students biggest need, calmed his fears to allow concentration on learning, Talked in a unique way he did. Jonny Cbastle- Took on a tough learner, cared more about the learner’s success than his own, uttered the phrase, “Nobody puts baby in a corner” (I guess you can’t be perfect.)

Speaker Comments: Awesome, Funny, Hoaky, Cool, He gets it! Really cool and interesting approach that he developed.

Takeaway Links: X

Keynote Speech

Opening Speaker: Tony Bingham ASTD CEO & President
Keynote Speaker: Jim Collins author of “Good to Great”

Good speaker, talked about the role of training in companies. Intermingled with video clips from CLO’s about strategic role of training.

Keynote Speaker
Jim Collins, the author of the best selling books “Built to Last” and “Good to Great”. He was a very compelling speaker. He mixed in personal anecdotes with theories from his book. Talked about things “NOT TO DO” as opposed to a To-Do list.
Big Idea: Primary Focus should be to Attract, Retain, and Develop talent. Who, not What, and build cumulative momentum.

Another message was to…
Preserve CORE (values, focus) while Stimulating Progress

One of his parting thoughts was for us to ask ourselves, “What is your Question to Statement ratio?”

I have been eyeballing his book “Good to Great” for a while, and I’m definitely going to buy it now.

When the session ended, the marching band from the movie “Drum Line” who are from Atlanta, came out and did a brief performance, then marched out and lead the audience to the Expo floor. That was interesting if nothing else.

Creating FLOW in Distance Education

Speaker: Dennis Glenn (Northwestern University)

Topic:  Spoke about FLOW, which is when you are totally immersed in an activity and lose track of time. How do you create this feeling in training.
Engaging learners using different techniques. Use test to determin “learning style” then apply the style that suits each learner.

Talked about free systems: moodle, and other open source LMS and LCMS. Gave a ton of links to his sight and others.

Really good and fun speaker. Involved in some cool projects.